This website www.mpfratings.com.hk (the Site) is used by MPF Ratings to offer visitors and subscribers (Participants) access to general Mandatory Provident Fund (MPF) industry information and to register for on-line membership to our services (the Services).
What personal information we collect from users
In order that Participants may use the Site, they must have at least one registered user. An individual must give their consent at the time of registration to provide MPF Ratings with their name, email address & phone number. Individuals that do not give this consent cannot provide us with their personal information and use the Site.
We require this personal information in order to correctly identify each user as a Site user, manage their account and for certain other purposes detailed below.
What we will do with a user’s personal information
The information collected from users is used for the following purposes:
(a) to send a confirmation of registration notice to the user;
(b) upon the user’s request, to send password information (including when a password is lost or forgotten);
(c) to enable MPF Ratings to respond to any questions, concerns, or problems raised by the user;
(d) to contact the user about any problems with the user’s account or conduct on the Site; and
(e) to send out a newsletter, which updates users about our current products, services, web site changes, improvements, upgrades and so on. The products and services are from MPF Ratings and will not come from advertisers or third parties.
We ask our users at the time of registration whether they consent to receiving our newsletters and information regarding MPF Ratings' other products and services. Users may opt out at any time by following the specific opt out instructions within the communications we send.
What we will not do with a user’s personal information
MPF Ratings will keep a user’s personal information confidential and not sell or knowingly divulge user information to advertisers or any other third parties, unless:
(a) we are required to share your information with a third party in order to comply with the law or to comply with a court order or subpoena;
(b) to enforce our Site rules;
(c) if it is necessary to provide it to our third party service providers, if any, such as data storage providers, who will be subject to strict contractual privacy obligations; or
(d) to protect the safety and security of our users and our Site.
How we process a user’s personal information
Our use of the personal information we collect is necessary in order for us to maintain the Site and facilitate users’ use of the Site. We do not collect any unnecessary personal data from users (for instance, their race or religious beliefs).
How long we hold a user’s personal information
We will keep any personal information we collect from users for as long as they are registered users of the Site, and for a further 3 years thereafter. If a user cancels their registration or it otherwise lapses we will only keep their personal information for the purposes of sending the user information regarding MPF Ratings’ other products and services, if they agree to receive this information. Personal information is otherwise deleted or destroyed.
Keeping a user’s personal information accurate
The personal information we hold about a user (such as their name and email address) is kept so that we may correctly identify that user. Users can update their personal information at anytime from within the Site.
Keeping a user’s personal information secure
MPF Ratings is committed to information security. We will use all reasonable endeavours to keep users’ personal information in a secure environment. For instance, each users’ personal information is encrypted whilst being sent to our server at the time of registration. However, security cannot be guaranteed due to the nature of the internet.
MPF Ratings' security measures are designed to assist in ensuring that users’ personal information is not accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been an unauthorised use or disclosure of your personal information please let us know by contacting our Privacy and Data Protection Officer (contact details below).
MPF Ratings collects anonymous information about users and the activities of users on the Site. Anonymous information is information that is not linked to the name of a user. This information is used to assist us in enhancing the functionality of the Site and the information remains anonymous at all times.
When agreeing to the Site Terms and Conditions, users and Participants grant MPF Ratings the right to use this anonymous information and also any and all material submitted to MPF Ratings for its own purposes, such as the preparation of statistical and fund performance reports, provided MPF Ratings otherwise complies with its obligations in respect of the use of personal information.
Users and Participants acknowledge that any personal information submitted to the Site may be published by MPF Ratings. Users and Participants agree that such personal information and the risk associated with its disclosure to and by MPF Ratings will be dealt with in accordance with the Site Terms and Conditions.
How can users access, change or delete their personally identifiable information?
Users have a right to get a copy from us of the personal information we hold about them. If you wish to receive a copy of this information please address your request to the Privacy and Data Protection Officer (contact details below). We will deal with your request promptly and in any case at least within 30 days of the date of receiving it. We will correct or delete inaccurate or incomplete personal information we hold about you at your request.
Transfer of your data
Users’ personal information is uploaded to and kept on servers that we maintain or that are maintained by third parties that comply with strict contractual privacy obligations. It is not otherwise transferred internationally except where a copy is sent to the user itself at their request. Users consent for their personal information to be transferred and stored in this manner at the time of registration.
Privacy and Data Protection Officer
Level 3, Three Pacific Place
1 Queen's Road East
Wan Chai, Hong Kong